Our 2-year warranty: what it covers

Your Lattveo One is covered against manufacturing defects for 24 months from delivery: heating element, motor, blades, electronics and controls. If something fails under normal home use, we repair it or replace it fast, because we keep spare parts in stock.

How to claim: email hello@lattveo.com with your order number, a short description and (if possible) a photo or video. A real person replies, usually within one working day. No bots, no dead ends, no "please allow 6 to 8 weeks".

Not covered: accidental damage, drops, limescale from lack of descaling, commercial use, or normal wear of consumable parts. Your statutory rights under UK consumer law are unaffected. This warranty comes on top of them.

The 30-day trial: how it works

Use it. Make oat milk, soy milk, hot chocolate, soup. If within 30 days of delivery you decide it's not for you, email us for a return label, send it back in its original packaging, and we refund you in full once it arrives. That's the whole process.

Delivery

Orders are dispatched from our European warehouse and delivery typically takes 5 to 7 working days with tracking. Duties and VAT are prepaid, so there is nothing to pay on arrival: no customs charge, no handling fee. You'll receive your tracking link by email the moment it leaves us.

Frequently asked questions

How long does one cycle take?

Cold milk is ready in about 60 seconds. Hot programmes (soy milk, soup, hot chocolate) take around 5 minutes, because the machine properly cooks the ingredients. That's what makes soy milk safe and delicious.

What can I make besides milk?

Oat, almond, soy, cashew, coconut and rice milk, plus hot chocolate, golden lattes, creamy vegetable soups and smoothies. One machine, your whole ritual.

Is homemade really cheaper?

Yes, dramatically. A litre of homemade oat milk costs roughly 30 to 50p in ingredients versus £1.80 to £2.50 in the supermarket. If your household drinks a few litres a week, the machine pays for itself in months.

Does it froth for coffee?

Homemade milk froths best with naturally creamy bases like almond or cashew, or oat blends with a small handful of nuts added. Our recipe guide includes a barista-style blend that steams beautifully.

How do I clean it?

Press the self-clean button and the machine rinses itself. For a deeper clean, the jug and filter rinse under warm water in under a minute. No nut-milk bags. Ever.

How long does the milk keep?

3 to 5 days in a sealed bottle at the back of the fridge. Cooked soy milk keeps 3 to 4 days, and fresh juice should be drunk the same day. It's fresh food with no preservatives, which is exactly the point. It will separate: shake it before use.

What do I do with the leftover pulp?

Don't throw it away. It's gold: porridge, granola, energy balls, almond flour for baking. The recipe guide shows you how.

What's in the box?

Lattveo One, 40-mesh filter basket, mini-pitcher with 750 ml and 1000 ml markings, bamboo cleaning brush, user manual, and both UK and EU power cables. No adapter needed.

Is it loud?

It blends, so it's not silent, but it's comparable to a coffee machine, and it only runs for a short burst per cycle.

Do you ship outside the UK?

We're launching in the UK first, with more countries coming soon. Join the newsletter to hear when we reach yours.